Terms of service

Welcome to Lulu Sky Lane. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.


Website Use

By accessing and using our website, you confirm that you:

  • Are at least 18 years old, or are using the website with the permission and supervision of a parent or legal guardian.
  • Provide accurate, complete, and current information when placing an order.
  • Use our website only for lawful and legitimate purposes.
  • Will not interfere with the security, functionality, or normal operation of our website.

Lulu Sky Lane reserves the right to restrict, suspend, or terminate access to our website if these Terms are violated.


Product Information

We make every reasonable effort to ensure that product descriptions, images, colors, prices, measurements, and other information are presented as accurately as possible.

Please note:

  • Product colors may appear slightly different depending on your device or screen settings.
  • Measurements may vary slightly due to manual measuring.
  • Product availability may change without prior notice.
  • Certain product details may vary depending on the style, fabric, or production batch.

We reserve the right to modify, update, replace, or discontinue products at any time.


Pricing & Payments

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Orders are processed only after successful payment authorization.

Lulu Sky Lane reserves the right to:

  • Correct pricing, product, or publishing errors.
  • Cancel orders affected by inventory limitations.
  • Decline transactions that appear unauthorized or fraudulent.
  • Request additional information when necessary to verify an order.

If an order is canceled after payment has been received, an applicable refund will be issued to the original payment method.


Order Acceptance

Submitting an order does not guarantee acceptance.

An order confirmation email confirms that we have received your order request but does not necessarily mean that the order has been fully accepted.

We reserve the right to cancel or refuse an order due to:

  • Product availability issues
  • Payment verification problems
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Shipping restrictions
  • Violation of these Terms

If an order is canceled after payment has been collected, you will be notified and an applicable refund will be issued.


Shipping

Orders are shipped according to our Shipping Policy.

Any delivery estimates provided are for reference only and are not guaranteed delivery dates.

Lulu Sky Lane is not responsible for delays caused by carriers, severe weather, holidays, transportation disruptions, incorrect shipping information, or other circumstances beyond our reasonable control.

Once an order has entered fulfillment, changes to shipping information may not be possible.


Returns & Refunds

Returns, refunds, and exchanges are handled according to our Return & Refund Policy.

Customers must follow the applicable return requirements and contact our Customer Support team before sending merchandise back.

Items that do not meet the applicable return conditions may not qualify for a refund.


Intellectual Property

All content displayed on the Lulu Sky Lane website, including but not limited to:

  • Brand names and logos
  • Product images
  • Graphics and illustrations
  • Product descriptions
  • Website text
  • Page layouts
  • Icons and design elements

is owned by or licensed to Lulu Sky Lane and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, republish, or commercially use our website content without prior written permission.


Acceptable Use

You agree not to use our website to:

  • Engage in fraudulent, unlawful, or unauthorized activities.
  • Attempt to gain unauthorized access to our website or systems.
  • Upload or transmit viruses, malware, or other harmful code.
  • Interfere with the operation or security of our website.
  • Collect or misuse information belonging to other customers.
  • Use our website in a manner that may negatively affect our business or other users.

We reserve the right to take appropriate action when prohibited activity is identified.


Third-Party Services

Our website may contain links to third-party websites, applications, or services.

These third-party services operate independently from Lulu Sky Lane, and we are not responsible for their content, availability, security, policies, or practices.

Your use of third-party services is subject to their respective terms and policies.


Disclaimer

Our website and its content are provided on an "as is" and "as available" basis to the extent permitted by applicable law.

Although we make reasonable efforts to keep our website accurate and accessible, we do not guarantee that the website will always be uninterrupted, error-free, secure, or completely up to date.


Limitation of Liability

To the fullest extent permitted by applicable law, Lulu Sky Lane shall not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of our website or purchase of our products.

Where liability cannot be excluded, our total liability relating to an order will not exceed the amount actually paid for that order, except where otherwise required by applicable law.


Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored, and handled when you browse our website or place an order.

By using our website, you acknowledge and agree to the applicable privacy practices.


Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes to our services, business practices, or applicable requirements.

Updated Terms will be posted on this page and become effective when published unless otherwise stated.

Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.


Governing Law

These Terms of Service shall be governed by and interpreted in accordance with applicable laws of the United States, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of our website shall be handled by a court of competent jurisdiction.


Contact Us

If you have any questions regarding these Terms of Service, please contact our Customer Support team.

Lulu Sky Lane

Email: vip@luluskylane.com

Business Address:

11946 Nassau Ln
DeMotte, IN 46310
United States

Business Address Only — Not a Return Address

Our Customer Support team typically responds within 24–48 business hours and is always happy to assist you.