At Lulu Sky Lane, we're committed to getting your order to you safely, efficiently, and with as little hassle as possible. Please review the information below to understand how your order will be processed and shipped.

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Order Processing

Once your order has been successfully placed, our fulfillment team will begin preparing your package.

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
• During holidays, promotional events, or peak shopping periods, processing may take slightly longer.
• Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.

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Shipping Options

We currently ship within the United States only.

Available shipping methods and applicable fees will be displayed automatically during checkout.

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Tracking Your Order

Once your package has been dispatched, we'll send a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available after the carrier receives and scans your package.

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Delivery Information

Please make sure your shipping address is complete and accurate before submitting your order.

Lulu Sky Lane is not responsible for delays or unsuccessful deliveries resulting from:

• Incorrect or incomplete shipping information
• Failed delivery attempts
• Customer unavailability
• Carrier delays or transportation disruptions
• Severe weather conditions
• Other circumstances beyond our reasonable control

Once an order has entered fulfillment, changes to the shipping address may not be possible.

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Shipping Restrictions

Please note the following:

• We currently ship within the United States only.
• We do not deliver to APO, FPO, or DPO military addresses.
• Certain remote areas may require additional transit time.
• Orders may be subject to carrier-specific delivery restrictions.

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Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact our Customer Support team as soon as possible.

To help us investigate the issue, please provide:

• Your order number
• Photos of the package, if damaged
• Photos of the shipping label
• A brief description of the issue

We'll work with the shipping carrier to help resolve the situation as quickly as possible.

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Returned Shipments

A shipment may be returned to us if it is:

• Refused by the recipient
• Left unclaimed
• Sent to an incorrect address provided by the customer

Additional shipping charges may apply if a returned package needs to be shipped again.

Where applicable, shipping-related expenses may be deducted from any eligible refund.

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Business Address Notice

The address listed below is provided for business correspondence only.

Please do not send returned merchandise to this location.

If you need to return or exchange an item, please contact our Customer Support team first. We will provide the appropriate return authorization and return instructions.

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Contact Us

Lulu Sky Lane

Customer Support: vip@luluskylane.com

Business Address:

11946 Nassau Ln
DeMotte, IN 46310
United States

Business Address Only — Not a Return Address

If you have any questions regarding shipping, delivery, or your order, please contact our Customer Support team. We typically respond within 24–48 business hours and are always happy to assist you.