Refund policy
At Lulu Sky Lane, your satisfaction is important to us. If your purchase isn't quite right, we're here to help. Please review our Return & Refund Policy before submitting a return request.
Return Eligibility
You may request a return within 30 days from the date your order is marked as delivered.
To be eligible for a return, items must:
- Be new, unworn, unwashed, and unused.
- Have all original tags attached.
- Be returned in the original packaging whenever possible.
- Be free of stains, makeup, perfume, odors, pet hair, or any other signs of wear.
Items that do not meet these requirements may not qualify for a refund.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Bodysuits
- Swimwear without the original hygiene liner
- Intimate apparel and underwear
- Bras and shapewear
- Earrings and selected accessories
- Gift Cards
- Personalized or custom-made items
- Final Sale and Clearance products
- Items damaged through improper use or normal wear
How to Request a Return
Before returning any merchandise, please contact our Customer Support team for return authorization.
Email: vip@luluskylane.com
Please include:
- Your order number
- The item(s) you wish to return
- A brief explanation of the reason for your return
- Photos if the item is damaged, defective, or incorrect
Once your return request is approved, we'll provide the appropriate return instructions and return address.
Returns sent without prior authorization may be refused.
Return Shipping
Unless the return is the result of our error, such as receiving an incorrect or defective item, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
For your protection, we recommend using a shipping service with tracking, as Lulu Sky Lane cannot be responsible for return packages lost during transit.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the item received
- Photos of the shipping label and outer packaging
After reviewing your request, we'll determine the most appropriate solution, which may include a replacement or refund.
Refund Processing
Once your returned package has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your financial institution may require additional time to post the refund to your account.
Order Cancellation
If you wish to cancel your order, please contact us within 12 hours of placing it.
Orders that have already entered processing or have been shipped generally cannot be canceled.
Cancellation requests should be sent to:
Refused or Undeliverable Shipments
If a package is returned because it was refused, left unclaimed, or shipped to an incorrect address provided by the customer, any reshipping or handling fees may be deducted from the refundable amount where applicable.
Important Notice
The business address listed on our website is for business correspondence only.
It is not our return facility.
Please contact Customer Support before returning any item so we can provide the correct return instructions.
Contact Us
Lulu Sky Lane
Customer Support: vip@luluskylane.com
Business Address:
11946 Nassau Ln
DeMotte, IN 46310
United States
Business Address Only — Not a Return Address
If you have any questions regarding returns, refunds, or your order, please feel free to contact us. Our Customer Support team typically responds within 24–48 business hours and is always happy to assist you.
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